Resources
This page will contain links to white papers, articles and other useful information related to improving customer experiences.
If you find something useful you think others in the Awards community would benefit from, let us know by using the feedback form.
Entrants’ Guide
Want help in building your submission? The Entrants’ Guide (PDF) explains the ins and outs. The guide includes a copy of the questionnaires that you can print to aid building your submission. The guide covers both the main awards and the Henley Customer Experience Leadership Award. See also the FAQs page.
Interested in Net Promoter?
If you are using, or are interested in the Net Promoter approach to customer feedback, read the views of Awards Partner Clicktools in their article One number is not enough
The Future of Service
David Jackson, of Awards Partner Clicktools provides an analysis of the Future of Service based on research carried out by the Global Future Forum.
Programme Sponsor:
Awards Sponsors:
Academic Sponsor:
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Awards Supporters:
The UK Customer Experience Awards are sponsored by some of the leading companies and organisations, who understand the importance of measuring and benchmarking the ‘customer experience’.
