Join Moira Clark for a day
Want to know what it takes to win? Awards assessor Professor Moira Clark is running a one day seminar.
Business Sucess Through Service Excellence, with Professor Moira Clark, organised by the Global Marketing Network will be held in London on 27 June 2007.
GMN’s Darrell Kofkin says “We are delighted to be staging this programme from Professor Moira Clark, Professor of Strategic Marketing at Henley Management College and Director of The Henley Centre for Customer Management and widely acclaimed as one of the leading experts and writers on customer service management and sevice excellence.”
Service excellence and the success it delivers require a contribution from the whole organisation – where all functions, processes and systems are designed as a whole and not as a series of individual component parts – and this one day programme will show you how to become a more customer-centric organisation in order to acheive competitive advantage.
The programme is for anyone with a focus on the customer and a responsibility for delivering excellent customer experiences; including directors, general and senior managers, customer service directors and managers, marketing directors and managers and CRM professionals on both client and agency-side.
“We are grateful to UK Customer Experience Awards their support of this event” adds Kofkin.
For more information, visit Global Marketing Network
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The UK Customer Experience Awards are sponsored by some of the leading companies and organisations, who understand the importance of measuring and benchmarking the ‘customer experience’.
