Testimonials

Learn and improve

“We’re a large company, but through the Awards we’ve been able to get great business improvement ideas from even the smallest organisations taking part.”

- Tom Bell, Managing Director, TNT Express Services, Overall Winner, 1997 & 2000

National publicity for your company

“The Awards has given CragRats a national profile and a credibility which would not have been possible by any other means.”

- David Bradley, Business Director, CragRats Limited, Overall Winner, 2001

Valuable feedback to drive continuous learning

“Ultimately, service excellence is a journey and we continue to apply the learning we’ve gained through the Awards for the benefit of our members.”

- Janice Banks, Head of Member Service, Nationwide Building Society, Overall Winner, 2002

Powerful recognition for your people

“Hiring nice people and treating them well is the core of our success. Winning the Awards has re-energised the Happy workforce.”

- Henry Stewart, Chief Executive, Happy Computers, Overall Winner, 2003

Keep customers to the fore

“The Awards tell your customers, employees and competitors that service is central to everything you do. This in turn creates higher customer satisfaction, more new customers, people who enjoy their work and a bigger bottom line.”

- Alan Hughes, Chief Executive, first direct, Overall Winner, 1998 & 2004